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Guest Comments

Our Philosophy

We pride ourselves on the excellent service we deliver to all of our guests.

At Custom Breaks, our aim is to provide you with the winter holiday experience of a life time and we hope that you will want to return to us year after year.

Here you will see the comments, both good and bad, copied exactly as written that we receive in our chalet guest books each week …

A Fantastic Time …


We had a fantastic time at Chalet Alice, this was our first time skiing in Europe and James and Frances made it extra special for us. If all chalet hosts are as good as them then catered chalets are the way to go!!!

The Martin Family.
Guestbook : Chalet Alice

Lovely is an understatement …


Lovely is an understatement, but that’s the word that kept springing to mind from the moment we arrived until we left. Special mention to Frances and James for their hospitality. It felt more like we were staying with friends at their own home than a holiday let.

Love and best wishes! The Taylors xxx xx x
Guestbook : Chalet Alice

Amazing Cakes


Thanks for an amazing holiday, James is an amazing skier, he took us out and Frances amazing cakes after a long day out.

No name left for this comment…
Guestbook : Chalet Alice

Hospitality was second to none …


We had an absolutely fantastic week at Chalet Alice with our friends. The chalet was great and the food too. James and Frances’s hospitality was second to none. Nothing was too much for them. They were more like our friends than our hosts!! Thanks so much for making our holiday an extra special one!!

Love the Cox Family xxxx
Guestbook : Chalet Alice

Fab week despite the crap snow …


Fab week despite the crap snow. Great food, flowing wine, good cakes and the best company! Howard says don’t play James at cards!

Big thanks all round from the Les Gets Ski & Board Team Reunion (2011)
Guestbook : Chalet Alice

The chalet was perfect


This was our first catered chalet & it was fantastic. Thanks to Milly, Robin, James and Francis & Jim. The chalet was perfect & the food was superb. Jim was a great guide on the slopes and well worth spending a day with. We all had a great time, thanks.

Helen Edwards
Guestbook : Chalet Alice

The best snow holiday EVER


Frances & James, Thank you so much for a magical holiday, we have had the most wonderful time. You have looked after us first class. The food was so delicious, the company amazing and your patience immense. Without a doubt the best snow holiday EVER! and it is thanks to the both of you. We are sure to meet you on your return to Manchester. Incredible.

Thanks to the best hosts ever x. It’s been an honour.

P.S. Frances, you really need to write a cook book for chalet hosts & then you can retire xxx

No name left for this comment…
Guestbook : Chalet Alice

Thanks you, Thank you, Thank you


To James, Franis, Milly + Robin

What a great holiday for so many reasons, the food (even if I’m a lil picky !!!). So all I have to say is thank you, thank you, thank you and as we got engaged here, wives all round xxxx.

All our heart felt love Dicky + Kathryn xxx
Guestbook : Chalet Alice

Food has been completely amazing


James & Francis, Milly, Jim & Robin. Thanks for having us. We’ve had a fab holiday and very much appreciate all that you have done to make it so great. James & Francis the food has been completely amazing! You’re company has been a bonus on the holiday too, shame we have to go home. Thanks for everything.

Tim & Nicola xxxx
Guestbook : Chalet Alice

Getting Engaged


Thanks to James & Frances for being brilliant hosts. Had a brilliant week, blue sky skiing, brilliant food, company + Getting engaged !! Love the hot tub & honesty bar! Thanks guys and hope you have a great season.

Colin & Laura
Guestbook : Chalet Alice

It’s all been exceptional.


A big thank you to everyone at Custom Breaks for such a good week in Morzine. James & Frances thank you for the food, lift runs and hospitality, it’s all been exceptional. Robin & Milly for organising everything and Jim for a great day out on the slopes.

This week has convinced us that from now on it’s Au Revoir apartment blocks, Hello Hosted Chalet. Enjoy the rest of the season and all the best for 2011.

Ross & Laura
Guestbook : Chalet Alice

The best ski holiday experience of my life


Had an absolutely brilliant time! I’ve had the best ski holiday experience of my life. Thank you so much to James, Frances, Jim, Millie and Robin. The food provided by James and Frances has been so delicious, it’s going to be extremely difficult to go home and back to normal everyday life. James + Frances have been so kind and friendly to us all – thank you so much. Robin + Millie thank you so much for organising everything. The place you recommended for ski hire, with door to door delivery service was brilliant! – No more dragging skis + boots miles to + from the slopes. The place recommended for our evening meal out was also fantastic! – Delicious Fondu! The day we spend skiing with Jim was the best we had all week! I’ll definitely be recommending this chalet + custom breaks to everyone from now on!

Thank you so much!! Jenna x
Guestbook : Chalet Alice

Best days skiing ever.


Thanks for everything guys. Had an amazing week, you were so good to us. Thanks also to Robin + Jim for the guiding – best day’s skiing ever. Have a great season.

Love Ad + Debs
Guestbook : Chalet Alice

You all went above and beyond …


Thanks so much for an awesome week. You all went above and beyond with everything and have been so helpful & friendly. All the best for the rest of the season.

Chris & Ruth
Guestbook : Chalet Alice

Lovely food, lovely company and great banter !!


James + Frances – thank you so much for an amazing week and especially for putting up with Geero !! Lovely food, lovely company and great banter !! Milly – thank you for organising a fantastic trip !! Robin + Jim – thank you for some brilliant time on the snow and for introducing us to that crafty rocket fuel !!

Kate + Luke xx
Guestbook : Chalet Alice